h8055 Privacy Policy

h8055 ("we", "us", "our", "the Company") operates the online gambling platform accessible at h8055.net (the "Platform"), providing sports betting, live casino, slot games, and card game services to registered players in Indonesia and other eligible markets. The Company is committed to protecting the privacy and personal data of all individuals who interact with the Platform.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by h8055. It applies to all data subjects whose personal data we process in connection with the Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team.

We process personal data in accordance with the principles of data minimization, purpose limitation, accuracy, storage limitation, integrity, and confidentiality. We do not sell your personal data to third parties for their own marketing purposes under any circumstances.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, ID number, location data, or online identifier.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means h8055, which determines the purposes and means of processing personal data collected via the Platform.
• "Data Processor" means any third party that processes personal data on behalf of h8055, under instruction from h8055, and bound by a data processing agreement.
• "Player" / "User" / "you" means any natural person who has registered an account on the h8055 Platform or who accesses or uses any h8055 Service.
• "KYC" (Know Your Customer) means the mandatory identity and address verification process required by h8055 before a Player may make withdrawals or access elevated account features.
• "Cookies" means small text files placed on your device by the h8055 Platform for the purposes of session management, analytics, and personalization.

h8055 collects the following categories of personal data from Players and visitors to the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the mandatory 21+ age requirement)
• Residential address in Indonesia (city, province, postal code)
• Email address and/or Indonesian mobile phone number
• Username and encrypted password hash

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Selfie or liveness-check photograph submitted during KYC verification
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of e-wallet account or bank account statement matching the registered name)

3.3 Financial & Transaction Data

• Deposit amounts, timestamps, and originating payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja)
• Withdrawal requests, amounts, and destination payment details
• Account balance history and bonus credit/debit records
• Bet placement records, game session data, win/loss records, and wagering activity across all h8055 products

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type, and browser version
• Session start and end times, pages visited, features accessed, and click-stream data
• Referral source (the URL from which you arrived at the Platform, if applicable)
• Error logs and crash reports generated during your session

3.5 Communication Data

• Content of messages sent to or received from h8055 customer support via live chat, email, or ticketing system
• Records of any formal complaints or dispute submissions
• Responses to surveys, promotional participation, or feedback requests

h8055 collects personal data through the following channels:

• Direct submission: Data you actively provide when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or participate in a promotion.
• Automated collection: Technical and usage data collected automatically via server logs, cookies, web beacons, and analytics tools as you navigate the Platform.
• Third-party sources: Identity and fraud-screening data received from regulated third-party identity verification providers and payment processors in connection with KYC compliance and anti-money laundering checks. h8055 only receives data from third-party sources where it has a legitimate basis to do so and where those third parties have confirmed they are authorized to share that data.
• Inferred data: Risk scores, behavioral patterns, and account segmentation data derived from analysis of your transaction history and usage patterns by h8055's internal risk and compliance systems.

h8055 processes your personal data for the following purposes:

h8055 does not process your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

h8055 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and h8055, including account setup, payment processing, game delivery, and customer support. Without this processing, h8055 cannot provide its Services to you.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, age verification mandates, and record-retention requirements imposed by h8055's international licensing authority.
• Legitimate interests: Processing carried out in the legitimate interests of h8055 or third parties, including fraud prevention, platform security, responsible gaming monitoring, product analytics, and improvement of the Platform experience, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where h8055 relies on your consent — for example, for sending promotional communications or for processing sensitive data voluntarily disclosed in the context of a responsible gaming request — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect processing carried out on other legal bases.

h8055 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary to deliver our Services or fulfill our legal obligations:

• Payment processors and financial institutions: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and digital wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to facilitate your deposits and withdrawals. These entities are independent data controllers for the portions of data they handle under their own terms.
• Identity verification providers: Regulated third-party KYC service providers who verify identity documents and conduct liveness checks on behalf of h8055 as part of our age and fraud compliance obligations.
• Game content providers: Certified studio partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe. These providers receive session tokens and anonymized player identifiers to deliver game content; they do not receive your full identity data.
• IT infrastructure and cloud service providers: Hosting, database, and content delivery providers who process data on h8055's behalf under binding data processing agreements with appropriate security obligations.
• Fraud prevention and AML screening services: Specialized risk intelligence platforms used to screen transactions and account activity for money laundering indicators and fraudulent patterns.
• Legal and regulatory authorities: Competent governmental, regulatory, or law enforcement bodies when disclosure is required by applicable law, court order, or regulatory directive. h8055 will notify you of such disclosure where legally permitted to do so.
• Professional advisors: Lawyers, auditors, and insurers who require access to personal data in the course of providing services to h8055, subject to professional confidentiality obligations.

The h8055 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to analyze usage patterns, and to deliver a personalized experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for core Platform functionality including user authentication, session management, and security. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance and analytics cookies: Used to collect anonymized data on how Players interact with the Platform — pages visited, time spent, features used, and error events — to help h8055 improve its Services. Data collected via these cookies is aggregated and does not identify individual players.
• Functional cookies: Used to remember your preferences such as language settings, preferred game categories, and display configurations, so you do not need to re-enter them on each visit.
• Targeting and attribution cookies: Where applicable, used to measure the effectiveness of h8055's marketing channels and to attribute registrations to their originating referral source. These cookies do not track your activity on third-party websites.

Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may impair your ability to log in or use core Platform features. Disabling other cookie categories will not prevent you from using the Platform but may affect personalization and analytics functionality.

h8055 retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with h8055, plus a minimum of five (5) years following account closure, to comply with AML record-keeping requirements.
• KYC documentation: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later, in accordance with applicable anti-money laundering regulations.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping obligations.
• Communication and support records: Retained for up to three (3) years following the closure of each support interaction, unless the interaction relates to a formal complaint or dispute, in which case records are retained for five (5) years.
• Technical and usage data: Retained in identifiable form for up to twenty-four (24) months; thereafter may be retained in anonymized, aggregated form indefinitely for analytics purposes.
• Self-exclusion records: Retained for the full duration of the exclusion period plus five (5) years following its expiry, to ensure excluded individuals cannot re-register during or shortly after an exclusion period.

When personal data is no longer required and its retention period has expired, h8055 will securely delete or anonymize it in a manner that prevents recovery or reconstruction.

h8055 implements industry-standard technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and the h8055 Platform, ensuring that your account credentials, payment information, and personal data are protected in transit.
• Encrypted data storage: Sensitive data fields including passwords, payment details, and identity document scans are stored in encrypted form within h8055's secure data infrastructure. Plaintext credentials are never stored.
• Access controls: Role-based access controls limit employee and contractor access to personal data on a strict need-to-know basis. All staff with access to personal data receive mandatory data protection training.
• Intrusion detection and monitoring: h8055's infrastructure is monitored continuously for anomalous access patterns, unauthorized login attempts, and potential data breaches.
• Incident response: h8055 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, h8055 will notify affected Players and the relevant regulatory authority within the timeframes required by applicable law.

Subject to applicable law and h8055's legal obligations, you have the following rights in relation to your personal data held by h8055:

• Right of access: You may request a copy of the personal data h8055 holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. Basic profile information (such as your email address or phone number) may be updated directly within your h8055 account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the basis for processing), or where processing was unlawful. This right is subject to h8055's legal obligations to retain certain records, which may override erasure requests.
• Right to restriction of processing: You may request that h8055 limits the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while a complaint is under investigation.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request receipt of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming or fraud prevention purposes, where you believe your fundamental rights override those interests. You may also withdraw consent for marketing communications at any time.

To exercise any of the above rights, please contact h8055 customer support at the email address listed in Clause 15. h8055 will respond to all verified data subject requests within thirty (30) calendar days. h8055 may request proof of identity before processing any request to ensure that personal data is not disclosed to an unauthorized individual.

The h8055 Platform is strictly for adults aged 21 and over. h8055 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. All registration submissions are subject to automated age-screening, and accounts flagged as potentially underage are immediately suspended pending identity verification.

If you are a parent or legal guardian and you believe that a minor under your care has registered an account or provided personal data to h8055 without authorization, please contact our support team immediately. h8055 will promptly investigate the report and, where confirmed, will delete all data associated with the underage individual and return any deposited funds to the originating payment method following verification of the guardian's identity.

h8055 cooperates fully with parental control software providers and internet service provider filtering systems that restrict access to gambling platforms for underage users.

The h8055 Platform integrates third-party services — including live game studio content from Evolution Gaming, Pragmatic Play, and other certified providers — that operate under their own privacy practices. When you access a live dealer table or RNG game embedded within the h8055 Platform, your session data (game results, bet amounts, and anonymized player identifiers) is transmitted to the relevant studio provider solely for the purpose of delivering that game session. h8055 contractually requires all integrated studio providers to maintain data security standards consistent with those described in Clause 10 of this Policy.

The h8055 Platform does not contain links to external websites. All navigation remains within the h8055 domain. h8055 is not responsible for the privacy practices of any third-party payment provider (such as OVO, DANA, GoPay, BCA Mobile, or similar) that you use independently to fund your h8055 account. We recommend reviewing the privacy policy of any payment app or banking application you use to interact with h8055.

h8055 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we provide. When material changes are made, h8055 will notify registered Players by email to the address on file and/or by posting a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the h8055 Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must stop using the Platform and contact customer support to request account closure.

We encourage all Players to review this page periodically, particularly before making significant account actions such as a first withdrawal or a KYC document submission, to stay informed of how your personal data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data h8055 holds about you, please contact our Data Protection team through the following channels:

• Email: support at h8055 dot net (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email so your inquiry is routed to the appropriate team.
• Live Chat: Available 24/7 in English via the h8055 Platform. Indonesian-speaking agents are available from 07:00–23:00 WIB (UTC+7), including on Indonesian public holidays.
• Response time: h8055 acknowledges all privacy-related inquiries within 24 hours and provides a substantive response within 30 calendar days. Complex data subject access requests may take up to 30 days from the date of identity verification.

For questions specifically about responsible gaming data, including self-exclusion record requests, please visit our Responsible Gaming page for direct guidance. For general account and payment queries, please visit our FAQ page.